Why PML
We're recognised for our expertise and personal service, with satisfied clients across Australia.
Our focus is communication.
Our approach to business is guided by our core principles of:
- providing reliable and efficient service and support for our clients, with clearly documented and measurable performance criteria
- delivering value for money through timely and transparent processes
- ensuring a focus on accuracy and attention to detail
- fostering mutually pro-active and beneficial business relationships
We are recognised for our expertise in delivering innovative technology solutions, as well as our personalised approach to customer relationships.
We assign a Account Manager and Programmer to each customer. Our team will meet with you face to face and will constantly monitor the quality and effectiveness of each project to ensure the most effective solutions for your business.
Technical benefits
Our leading edge technology includes:
ACTIV
PML’s optimised workflow management tool allows you to schedule, submit, approve and track your jobs in real-time. A single dashboard view means you can determine what is in progress, what action we require from you, and what has been scheduled for the future. ACTIV maintains a complete history of all previous jobs, including your data files, the samples and all comments made during the processing of each job.
Subscription Management System
We’ve developed an easy to use tool that allows you to access and manage multiple delivery channels from one single location. The system is fully configurable to automate the entire process based on your rules, or to allow you to maximise electronic uptake by validating some registrations manually.
Electronic distribution channels
Our Subscription Management System ensures your correspondence is automatically channelled to any electronic delivery channel: e-mail, SMS or BPAY View.
Reports
Reporting is available across all our systems, which means you can quickly gather information about your jobs, your stock, electronic delivery uptake and marketing impact.
Online Retrieval System
PML’s online document archive and retrieval portal for viewing, editing and reproducing documents. We have a unique document editing solution allowing you full control to change any notice we produced including additional line items or changes to graphs.
Electronic distribution channels
Our Subscription Management System ensures your correspondence is automatically channelled to any electronic delivery channel: e-mail, SMS or BPAY View.
Moving to PML
We take a professional approach to transitioning our customers, ensuring every aspect is taken care of including third party validations and certifications. Our knowledge and expertise is second to none, which means you can relax in the knowledge that PML will take care of your business.
It’s this service and attention to detail that keeps our customers coming back again and again.